StMU Research Scholars

Featuring Scholarly Research, Writing, and Media at St. Mary’s University

October 22, 2020

Mike Nguyen: The Struggle Of a Restaurant Owner During COVID-19

Chef Mike Nguyen grew up in Huntington Beach, California with his sister who raised him after his mother passed away. With a football injury, Nguyen began to think about a culinary career. After college, with zero culinary experience, he began working in chef Wolfgang Puck’s Washington, D.C. restaurant. His position at the restaurant allowed him to travel, and he ended up relocating to San Antonio to be closer to his family. His niece passed away and his family moved back to California, so he left the kitchen to focus on coaching job opportunities. Then Nguyen was diagnosed with lymphoma cancer, which was one of many setbacks for him. He decided he was serious about creating something of his own, and so he launched a food truck in early 2018. With that experience, he was then on track to opening his own restaurant. On January 11, 2019, on his mother’s birthday, Mike Nguyen opened The Noodle Tree. The 72-seater ramen shop delivers sweet, savory, and spicy flavors by a dedicated staff.1 When the Coronavirus pandemic hit Texas, Mike Nguyen went on CNN to discuss the struggles he was facing.2

Coronavirus structure | Courtesy of Wikipedia

The COVID-19 virus, or the Coronavirus, is an infectious disease that was first identified in Wuhan, China. This disease has spread throughout the world, infecting millions of people worldwide. An infected person will experience mild to moderate respiratory illness that could be fatal to certain groups of people. Symptoms that may appear 2 to 14 days after exposure to the virus can be fever or chills, cough, shortness of breath, fatigue, muscle or body aches, headaches, loss of taste or smell, nausea or vomiting, and diarrhea.3 On March 13, 2020, Texas Governor Greg Abbot declared that COVID-19 is a statewide public health disaster. He recommended for Texans to limit group activities and only go out when needed. On March 15, 2020, the first known Texan died from the new coronavirus, and Texans began to panic. The grocery stores were left empty of toilet paper, hand sanitizer, hand soap, and virus killing cleaning products. Limitations were put in place to allow more Texans to be able to get what they needed, and certain store operation hours changed to allow different groups of people to shop. Governor Abbot shut down Texas dine-in restaurants and bars on March 19, 2020, allowing restaurants to remain open in Togo delivery.4 Restaurants with no take-out area had to remain closed, which caused them to lose large amounts of profit. Some restaurants were not able to survive the shutdown order and had to close permanently. From March 19 to April 6, the coronavirus pandemic had 19% of Texas restaurants close permanently. That is 1 in 5 Texas restaurants forced to shut down permanently because they were not able to survive the harsh conditions.5 Many restaurants lost large amounts of profit and thousands of workers became unemployed at a rapid pace.

“You’re battling cancer yourself, your grandmother died from coronavirus, just what you’re dealing with right now is overwhelming… At the same time, you’re dealing with a business that you can’t keep shut much longer.” Mike Nguyen was asked by the CNN anchor Erin Burnett about his decision to keep his restaurant closed. On May 1, 2020, Greg Abbott allowed all Texas restaurants to open dine-in at 25% occupancy, with some restrictions and operations.6 “I would feel bad if something bad happened to [the guests] or if they had to go through what I’m going through right now, trying to grieve… At the same time, I have a financial responsibility to run this business.” With Chef Mike Nguyen dealing with many problems in his own life, he thought it was best to keep his ramen restaurant closed, even if governor Greg Abbott allowed restaurants to partially reopen. Nguyen argued the 25% occupancy limit required is not feasible from a financial standpoint. It meant that only 14 customers could eat at once in his 72 seat restaurant. “You get 25% of your restaurant business, but you have to do 100% of the rent,” Nguyen stated during his interview on CNN. “On top of [the staff], you have to bring in the equipment that ensures the safety of the guests… things that we are having a hard time getting ahold of right now.”7 During the beginning of the chaos caused by COVID-19, it was hard for store and restaurant owners to get their hands on masks and gloves for their workers. Saving lives, and helping his own, was worth more to Nguyen than a profit.

Take Out Available (In Explore) Sign in a New York deli | Courtesy of Flickr

At the beginning of 2020, one out of every ten working Texans was employed in the restaurant industry.8 This means that one out of every ten working Texans were employed as cooks, prep cooks, servers, take-out servers, food expeditors, bartenders, hosts, dishwashers, and restaurant management. Forced closure of business, caused by the effects of the Coronavirus, has taken a toll on people’s ability to work across the income distribution. More people became unemployed, which caused the number of welfare recipients to rise, and structural pressures made the welfare state more expensive. It has led to modifications in specific social insurance payments and increased demand for sick pay among workers.9 Those who have been exposed or could potentially have COVID-19 are advised to remain home from work for two weeks and sometimes with no pay.10 A survey shows that six months after the first shutdown of restaurants, nearly 3 million restaurant employees were still out of work.11

As more people became unemployed, the need for benefits increased, causing a busy period for The Texas Health and Human Services Commission. On March 28, 2020, The Texas Health and Human Services Commission got federal permission to extend SNAP and Medicaid coverage. On April 1, 2020 Unemployment benefits were delayed because of an overload, and food aid (EBT) was extended to families until August 21 to help provide aid to more families.12 In July 2019, Texas had hit a near-record low with a 3.5% unemployment rate, and in June 2020, 8.4% of Texans were unemployed.13

Restaurant seating | Courtesy of Hallenser

Mike Nguyen’s treatment for his lymphoma cancer would last anywhere between 4 to 16 weeks, depending on how his body reacts.14 In the interview with CNN, Nguyen assured his customers that the restaurant will be up and running again. “Next time y’all see me, it will be a healthy version of me.”15 The Noodle Tree opened again for carryout on October 1, 2020. The restaurant planned to be open Thursday through Sunday, and customers were encouraged to order online using the ordering system on The Noodle Tree’s website.16

On October 1, 2020, after the reopening of The Noodle Tree, Mike Nguyen turned to the restaurant’s Instagram noodletreetx to describe how the first day of take-out only went. The post stated that he expected for the day to turn out the way it did, since it was the first day for his staff and as he is a bit rusty. Overall, he felt blessed and humbled for the amount of support from the guests. He then went back on Instagram on Monday, October 19, 2020, to announce the plan to reopen the dine-in portion of The Noodle Tree, which was scheduled for November 5, 2020. He wrote, “Yes, most of us can have recovered from covid but that’s like saying it’s ok to give y’all food poisoning bc you won’t die from it.” Mike Nguyen clearly didn’t want to be part of the problem, and he wanted to do what was right for the San Antonio community, “Even if that meant losing the restaurant.” We hope for a healthy recovery for Chef Nguyen and his restaurant, The Noodle Tree.

I cannot express enough gratitude to Professors Guillermo Martinez and Bradford Whitener for their continued support and encouragement. I offer my sincere appreciation for the learning opportunities provided through this project. I would also like to thank Daniela Durán for her guidance in the project proposal stage and for reviewing my outline. Once again, I would like to thank Dr. Whitener. I thank him for giving me such a wonderful opportunity that helped me grow as a writer and as a person.

  1. Lea Thompson, “Here to Win: Chef Mike Nguyen Scores a Victory with His Ramen-Focused Noodle Tree,” San Antonio Current (San Antonio Current, May 17, 2020), https://www.sacurrent.com/Flavor/archives/2019/07/17/here-to-win-chef-mike-nguyen-scores-a-victory-with-his-ramen-focused-noodle-tree.
  2. Nina Rangel, “San Antonio Chef Appears on CNN to Speak About COVID-19’s Impact on His Business and Health,” San Antonio Current (San Antonio Current, June 30, 2020), https://www.sacurrent.com/Flavor/archives/2020/05/05/san-antonio-chef-appears-on-cnn-to-speak-about-covid-19s-impact-on-his-business-and-health?utm_source=widget.
  3. “Coronavirus,” World Health Organization (website), 2020, https://www.who.int/health-topics/coronavirus.
  4. Elvia Limón, “Here’s How the COVID-19 Pandemic Has Unfolded in Texas since March,” The Texas Tribune, 31 July 2020, www.texastribune.org/2020/07/31/coronavirus-timeline-texas/.
  5. Christie Moffat, “Nearly 1 In 5 Texas Restaurants Forced To Close Because Of Coronavirus,” Bisnow (website), April 28, 2020, https://www.bisnow.com/houston/news/retail/nearly-1-in-5-texas-restaurants-forced-to-close-because-of-coronavirus-104134.
  6. Elvia Limón, “Here’s How the COVID-19 Pandemic Has Unfolded in Texas since March,” The Texas Tribune, 31 July 2020, www.texastribune.org/2020/07/31/coronavirus-timeline-texas/.
  7. Kolten Parker, “San Antonio Chef Fighting Cancer: Dining Room to Remain Closed, ‘Money Not Worth Losing Lives over’,” KSAT News (online), (KSAT San Antonio, May 2, 2020), https://www.ksat.com/news/local/2020/05/02/san-antonio-chef-fighting-cancer-dining-room-to-remain-closed-money-not-worth-losing-lives-over/.
  8. Christie Moffat, “Nearly 1 In 5 Texas Restaurants Forced To Close Because Of Coronavirus,” Bisnow, April 28, 2020, https://www.bisnow.com/houston/news/retail/nearly-1-in-5-texas-restaurants-forced-to-close-because-of-coronavirus-104134.
  9. Jeevun Sandher and Hanna Kleider, “COVID-19 could change the welfare state forever,” June 2020, World Economic Forum (website), https://www.weforum.org/agenda/2020/06/coronavirus-welfare-state-covid19/.
  10. John Hellerstedt, “Checklist For Restaurants,” September 2020, Texas Health and Human Service, https://www.dshs.state.tx.us/coronavirus/opentexas.aspx.
  11. “1 In 6 Restaurants In US Remain Closed Due To Coronavirus,” CE Noticias Financieras English, September 15 2020.
  12. Elvia Limón, “Here’s How the COVID-19 Pandemic Has Unfolded in Texas since March,” The Texas Tribune, 31 July 2020, www.texastribune.org/2020/07/31/coronavirus-timeline-texas/.
  13. James Bernsen, “Texas Unemployment Rate Falls to 6.8 Percent in August,” September 2020, Texas Workforce Commission, https://www.twc.texas.gov/texas-unemployment-rate-falls-68-percent-august.
  14. Nina Rangel, “Chef Behind San Antonio’s Noodle Tree Will Close Restaurant to Focus on Lymphoma Treatment,” San Antonio Current (San Antonio Current, May 22, 2020), https://www.sacurrent.com/Flavor/archives/2020/05/13/chef-behind-san-antonios-noodle-tree-will-close-restaurant-to-focus-on-lymphoma-treatment.
  15. Erica Hernandez, “San Antonio Chef Closes Restaurant to Continue Cancer Treatment,” KSAT News (website), (KSAT San Antonio, May 17, 2020), https://www.ksat.com/news/local/2020/05/16/san-antonio-chef-closes-restaurant-to-continue-cancer-treatment/.
  16. Nina Rangel, “San Antonio Ramen Shop Noodle Tree to Reopen for Takeout Service While It Expands Patio Footprint,” San Antonio Current (San Antonio Current, October 1, 2020), https://www.sacurrent.com/Flavor/archives/2020/09/30/san-antonio-ramen-shop-noodle-tree-to-reopen-for-takeout-service-while-it-expands-patio-footprint.

Tags from the story

Coronavirus

COVID-10

COVID-19

Mike Nguyen

The Noodle Tree Restaurant

Alyssa Ramos

I am a Business Management major at St. Mary’s University, in San Antonio, Texas, class of 2024. I was born and raised in Dallas, Texas, but I moved to San Antonio 3 years ago and I call it my new home. I enjoy working and helping people grow, which is why I want to manage my own restaurant one day. Outside of work, I also enjoy spending time with my family and friends and I love being out in nature.

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Recent Comments

Alexandria Wicker

This article was very informative. This pandemic has affected so many people in so many different ways. This article really put restaurants into a different perspective. I would have thought that once things opened back up everything was back to normal, but now I see that is not the case. This article really showed how small businesses were really impacted by the COVID-19 pandemic. I enjoyed reading this article.

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31/10/2020

2:54 pm

Zack Davis

This article does a great job on describing how horrible this virus has been on small business owners. It really puts it in perspective how awful it’s been to live during a pandemic. It’s so sad knowing about all these businesses being closed down due to Covid-19. It really hits hard when you think about how this could have been prevented earlier in the year of 2020 if it was taken seriously. Great article.

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01/11/2020

2:54 pm

Maria Obregón

This article was very informative and it showed me what small businesses have to go through during this pandemic. Small business owners, like Mike Nguyen, not only have to worry about their personal life problems or their health, but also have to worry about their business. It is honestly sad to read. Also, I find it so considerate how even though Mike Nguyen was going through so much, instead of just opening up his restaurant right away, he was thinking of the people of this city and chose not to.

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12/11/2020

2:54 pm

Ángel Velarde

Your article artfully presented a story I can relate to. I was personally affected by the pandemic when I was laid off from my job at St. Mary’s Starbucks. Unfortunately, we live in a world when we heavily depend on the economy to the point that we must keep businesses going. It is important to consider these issues since people who work on retail and food services are enduring healthy risks every day to make a living. Keep in mind that every time you decide to dine in at a restaurant crowded of people in the middle of a pandemic.

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14/11/2020

2:54 pm

Bailey Godwin

I really enjoyed this article because it is very current and prominent to our daily lives. It is very sad to see all of the small businesses that have been affected by the pandemic and I personally know many who have been negatively affected in these hard times. Mike Nguyen was one of these people that were so negatively affected and it is inspiring to hear his story be told.

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14/11/2020

2:54 pm

Lindsey Ogle

This article was a great read. This topic is what is happening today and I really enjoyed that. Many of the businesses have been affected by the pandemic and have cause many people lose their jobs and get their hours cut. But a lot of the changes that have been made are going to be the new normals and I think the places like small businesses are going to have to find ways to adapt and make a living with the pandemic still happening.

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15/11/2020

2:54 pm

Jakob Trevino

This article presents a problem that many business owners have endured during COVID-19. We have had many businesses shut down during the course of 2 months and this hurt many pockets. The government gave minimal support to the problem, yet that did not help the business owners in the long run. They took a big toll and to this day it is hard to think about what is yet to come for the economy.

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15/11/2020

2:54 pm

Donte Joseph

I really liked this article because it talks about the reality that does not have much attention to it. Many are losing their jobs due to the pandemic limiting people’s ability to go out and give places business. I think that articles like these are especially important because this attention can cause the readers to reflect on places like their favorite coffee shops or restaurants and hopeful push them towards going more often because these are tough times especially for small business.

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15/11/2020

2:54 pm

Kendall Guajardo

This topic is still the reality of many Americans. COVID-19 response measures have been so tricky with all the back and forth of occupancy and the costs businesses will incur if they must provide safety measures in order to stay open. Small businesses are so important to the economy and are foundational to this country. Business owners and large chain stores on the brink of bankruptcy prior to COVID-19 have fallen because of this unprecedented moment in time. Not only was Mike having to deal with losing his business but also with his medical issues. His life was burdened by the fragility of the American dream. Hopefully, he will be able to reopen his business in the way he wants and should do. Awesome story!

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15/11/2020

2:54 pm

Erin Vento

I really enjoyed reading an article about current events, and this is an especially important and well discussed topic for what’s becoming a much longer pandemic than any of us expected. It is hard to imagine ways for small businesses to adapt to the times- especially when there are things like amazon prime- and for restaurants especially. I hope Chef Nguyen will be able to reopen one day.

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15/11/2020

2:54 pm

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